Telecom expenses are often underestimated—but they add up fast. Between mobile lines, internet service, VoIP plans, and conferencing tools, businesses can easily spend thousands each month. A thorough telecom audit helps uncover waste, renegotiate contracts, and optimize spending. Here’s how to conduct a monthly telecom audit that actually saves money.
- Collect All Telecom-Related Invoices
Start by gathering every bill associated with phone, internet, and communications tools. This includes mobile carriers, VoIP providers, cloud-based communication services, and any bundled packages. Don’t forget recurring charges from platforms like Zoom, Slack, or Microsoft Teams. - Categorize and Consolidate Your Services
Sort your services by type—mobile, VoIP, internet, conferencing, and collaboration tools. This will help you spot overlap, redundant platforms, and services no longer in use. Businesses often pay for two tools that perform the same function or maintain old lines that are no longer necessary. - Identify Billing Errors and Unexpected Fees
Review each invoice for unfamiliar charges. Common issues include late fees, usage spikes, add-ons that were never requested, or services that auto-renewed without approval. If anything looks off, contact the provider and request clarification or a refund. - Evaluate Actual Usage
Compare what you’re paying for with what your team actually uses. Are you paying for international calling that no one uses? Is your video platform licensed for 50 people, but only 20 log in monthly? Downgrading or switching plans can lead to instant savings. - Check for Inactive Lines or Licenses
Audit user accounts on every platform. Deactivate phone numbers, extensions, or logins assigned to former employees or unused devices. Licenses are often billed monthly, and deactivating even a few can save hundreds per year. - Leverage Cashback Platforms for Payments
If your company purchases telecom services on a recurring basis, consider routing those payments through platforms like Rakuten or Ibotta when applicable. Some services and subscriptions are eligible for rewards when purchased via linked apps or prepaid gift cards. These rebates may seem small but can build up over time, especially for larger teams. - Review Contracts and Renewal Dates
Check if your services are locked into contracts or month-to-month plans. Note key renewal dates and set calendar alerts 30–60 days in advance. This gives you time to research alternatives or renegotiate before automatic renewals take effect. - Benchmark Against Competitor Pricing
Use telecom comparison tools or request quotes from competitors. Even if you don’t plan to switch, these quotes give you leverage when negotiating better terms with your current provider. - Document and Track Audit Outcomes
Create a monthly audit template or dashboard that includes total spend, contract status, and identified savings. Use this to measure your progress over time and ensure that adjustments are consistently implemented. - Make It a Recurring Process
An audit isn’t a one-and-done task. Make it part of your monthly operations calendar. Assign responsibility to a finance team member or IT lead to ensure continuous visibility and cost control.
Regular telecom audits aren’t just about cutting costs—they’re about making smarter decisions. By reviewing your tools, catching billing errors, and documenting improvements, your business stays efficient, agile, and financially sound.
